1. REPEAT ORDER OF WATER BOTTLE
2. STANDING ORDER SERVICE
Request for Standing Order Service
016-2115-805 (WhatsApp Only)
3. CHANGE/ CANCEL AN ORDER
You’ll have to inform us as soon as possible to change/ cancel your order. Minimum 1-2 working days before the delivery date. Request must be made at least 1 day before delivery date, before 3:00 PM.
4. CHANGE/ UPDATE PARTICULARS
You’ll have to inform us as soon as possible to change/ update your particulars. Minimum 1-2 working days before the delivery date. Request must be made at least 1 day before delivery date, before 3:00 PM.
5. REFUNDABLE DEPOSIT
Additional refundable deposit required to protect our 19L/ 10L bottles against damage, misuse/ loss.
6. ALA-CARTE VS WATER PACKAGE
Consistently high water consumption? Opt for our water package for greater savings.
|Postpaid plan||Prepaid plan|
|Low water consumption||High water consumption|
|Water consumption fluctuates||Consistent & regular water consumption|
|No expiry date||Cost savings|
|Minimum 5 bottles for every delivery||Expires within 3 years|
7. OPERATING HOURS
Mon – Fri: 8:45 AM – 4:00PM
Sat: Before 10:30 AM
Sun & PH: Off
Mon – Fri: 8:30 AM – 4:30 PM
Sat: 8:00 AM – 12:00 PM
Sun & PH: Off
8. DELIVERY LEAD TIME
We’ll try to deliver within 2-3 working days unless during peak period/ public holidays.
**Important Note: Send your order earlier to avoid late delivery, especially during peak periods & public holidays.
9. NO-DELIVERY LOCATIONS
10. DELIVERY CHARGES
We don’t charge any shipping fees if delivery meets the minimum delivery requirements.