CUSTOMER CARE

1. REPEAT ORDER OF WATER BOTTLE

WhatsApp

  • 016-3329-285
  • 016-2115-805
  • 016-2115-806

Email

oceankl@pereocean.com.my

Call

03-3000-8610

2. STANDING ORDER SERVICE

  • Hassle-free ordering
  • Fixed delivery schedule (weekly/ alternate week)
  • Suitable for high & consistent demand

Request for Standing Order Service
016-2115-805 (WhatsApp Only)
ayu@pereocean.com.my
03-3000-8611/ 8610

3. CHANGE/ CANCEL AN ORDER

You’ll have to inform us as soon as possible to change/ cancel your order. Minimum 1-2 working days before the delivery date. Request must be made at least 1 day before delivery date, before 3:00 PM.

4. CHANGE/ UPDATE PARTICULARS

You’ll have to inform us as soon as possible to change/ update your particulars. Minimum 1-2 working days before the delivery date.Β Request must be made at least 1 day before delivery date, before 3:00 PM.

5. REFUNDABLE DEPOSIT

Additional refundable deposit required to protect our 19L/ 10L bottles against damage, misuse/ loss.

6. ALA-CARTE VS WATER PACKAGE

Consistently high water consumption? Opt for our water package for greater savings.

Ala-CartePackage
Postpaid planPrepaid plan
Low water consumptionHigh water consumption
Water consumption fluctuatesConsistent & regular water consumption
No expiry dateCost savings
Minimum 5 bottles for every deliveryExpires within 3 years

7. OPERATING HOURS

OFFICE
Mon – Fri: 8:45 AM – 4:00PM
Sat: Before 10:30 AM
Sun & PH: Off

LOGISTICS
Mon – Fri: 8:30 AM – 4:30 PM
Sat: 8:00 AM – 12:00 PM
Sun & PH: Off

8. DELIVERY LEAD TIME

We’ll try to deliver within 2-3 working days unless during peak period/ public holidays.

**Important Note: Send your order earlier to avoid late delivery, especially during peak periods & public holidays.

9. NO-DELIVERY LOCATIONS

We deliver to locations that don’t require walk up/ climb stairs. Alternatively, you may self-collect at our warehouse on the same/ next working day.

10. DELIVERY CHARGES

We don’t charge any shipping fees if delivery meets the minimum delivery requirements.

Minimum Delivery Requirements
  • 10L/ 19L: 5 bottles
  • 230ml/ 300ml/ 550ml/ 1.5L/ 5.5L: 10 cartons (**Important Note: Quantity may vary for Custom Labels)

water dispenser Malaysia | hot and cold water dispenser | water cooler mineral water | direct piping water dispenser

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